Our House Policies...
Life works better when we know what to expect. On this page you will find our policies about cancellations, kids, and more. If you have any questions feel free to reach out to us through our contact page.
Cancellation Policy - Hey! Life Happens! We understand!
If you could be so kind as to give us 24 hours notice if you have to cancel or reschedule your appointment we would be so appreciative! This gives us time to readjust or give the spot to another client.
We've all been there - the feeling that comes over you when you realize you've just flat out missed an appointment. We will allow one "no-show" because we understand. However, if you fail to show up for more than one appointment without giving us a call to cancel or reschedule, we will require a non-refundable deposit for all future appointments.
We understand that things happen and sometimes traffic slows you down unexpectedly, but it is very important that we keep our schedules on time so that we can service all our clients in a timely manner. If you are more than 10 minutes late to an appointment, we reserve the right to adjust your services to keep our day on time. If you are more than 15 minutes late you may be asked to reschedule if there isn't time to service your appointment before the next client is due.
We want to let you know that we are not trying to be harsh! Quite a bit of preparation goes into each appointment. This requires staff, time and product, all of which cost money. When a client fails to show up, all that preparation is wasted. It cannot just be used on another client. We love helping our clients look and feel their best and want to do that at a reasonable price. That becomes difficult if we are losing money on clients who fail to show up. Again, thank you so much for understanding!
No Show Policy
Thank you for understanding ~ an explanation of our policy
We love kids! They're cute & funny & precious! However, for their safety and out of respect for clients who have come to the spa to relax and recharge, we ask that you do not bring your children to your spa or salon appointment. We do not have nail services for children under the age of 10 and spa services for children under the age of 12. Your child must be able to sit still for the duration of the appointment. We do not have separate pricing for children as they are taking up an appointment. Please do not bring younger siblings to your child's appointment.
Kids in the Spa/Salon
Beginning with gift cards issued after August 1,2021 we keep track of gift cards in case you lose them. You will need to give us the name of the person who purchased the gift card for you.